Help centre
Bias Radio iOS support
Help with installation, playback, background audio, lock-screen controls and live DJ notifications.
Requirements
Bias Radio requires iOS 16 or later and an active internet connection. Mobile AAC uses the least data; 320 kbps MP3 and FLAC require progressively faster, more stable connections.
TestFlight installation
- Install TestFlight from the App Store.
- Open the Bias Radio invitation and tap Accept, then Install.
- If a build expires, open TestFlight and install the latest available update.
Playback and background audio
- If playback stalls, switch temporarily to Mobile, then switch back to your preferred stream.
- For an unstable mobile connection, increase the buffer in Settings.
- After a phone call or audio interruption, tap Play once. Make sure the app has not been force-closed.
- Lock-screen controls are available while Bias Radio has an active media session.
Live DJ notifications
- Open Settings in Bias Radio and enable Notify when a live DJ starts.
- Allow notifications when iOS asks.
- If alerts do not arrive, check Settings → Notifications → Bias Radio and enable Allow Notifications.
- Only a live DJ connection triggers an alert. AutoDJ and normal song changes do not.
Still need help?
Tell us your iPhone model, iOS version and what happened.